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Advanced
Management Strategies
Q1 Write a descriptive note on the historical
evolution of strategic management and business policy of India and the world.
Q2 Describe some of the important characteristics of
environment and demonstrate how a strategist can be understand it better by
dividing into external and internal components and general and relevant
environment.
Q3 Select a high-profile industry such as the IT or
entertainment industry. Identify the major competitors and analyze these
reports to identify the types of corporate-level strategies being used by these
firms.
Q4 Which types of
regionalization strategies are adopted by firms? Explain and state your opinion
on whether Indian companies should adopt regionalization strategies.
Q5 Describe the different ways
in which digitalization can help organizations in achieving cost leadership,
differentiation and focus.
Q6 Critically comment on the
use of corporate portfolio analysis for examining the objective factors
involved in exercising a strategic choice.
Q7 Describe the manner in which an organization
can align its resource allocation with its strategies.
Q 8 Discuss the need for
stakeholder relationship management. Also describe the technique of
stakeholders’ analysis.
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Audit Mgmt
- What is audit programme? Discuss the
advantages and disadvantages of conducting an audit according to a
predetermined audit programme. How can these disadvantages be overcome?
- What is routine checking? What types of
work are included in routine checking? What are the objectives of routine
checking? Describe the advantages and disadvantages of routine checking.
Discuss the duties of an auditor in this regard.
- Is it absolutely necessary that
depreciation should be provided for before profits are distributed as
dividend? What are the provisions of the Companies Act, 1956 regarding the
quantum of depreciation to be provided for in the annual accounts?
- An enterprise purchases an item of
machinery on 1.4.2002 for Rs. 1,00,000. It depreciates this item at the
rate of 10 % per annum on straight-line basis. On 1.4.2005, the enterprise
decides to change the method of depreciation from straight-line to written
down value. The applicable rate under the new method is 15 %. How should
the enterprise give effect to this change in the method of depreciation?
- State the provisions of the Companies Act,
1956 regarding the declaration and payment of dividend.
- State the provisions of the Companies Act,
1956 regarding declaration and payment of Interim dividend. What would be
the duty of an auditor in connection with such dividend?
- What are the different purposes of
investigation? Distinguish between investigation and audit.
- Mention the circumstances under which an
investigation of a company can be ordered by the central government? What
should be the procedure of investigation in such case?
- A fraud is suspected in a business house
and you are asked to carry out an investigation. Explain briefly how you
would proceed in this matter.
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BANKING
MANAGEMENT
- Analyze the case, using SWOT.
- Comment on the strategies used by the bank
for penetrating the Nagpur market.
3.
Suggest strategies for sustenance and growth of
the bank in view of the changing scenario of the Nagpur region
Answer
Any six :
1.
Explain buyers credit and suppliers credit by
giving examples of each type of credit. Also explain with a case study.
2.
What is correspondent banking? Explain briefly
the services offered by correspondent banking? Explain briefly the services
offered by correspondent banks to the banks having account relationship with
them? Give some examples?
3.
Explain in brief, the role of Reserve bank of
India in Indian Exchange control. Explain the role of EXIM bank in promotion
exports, and describe briefly facilities given by EXIM bank? Give examples.
4.
The organizational career is a responsibility of
the organization and the individual. Discuss.
5.
Explain the general architecture of an
integrated banking system. How is it useful? Explain with examples.
6.
What do you understand by MICR? How does it help
in clearing of instructions? Explain the field structure of MICR cheque.
7.
Explain how a digital signature is generated?
Explain its use with examples.
8.
How can Indian banks use legal recognition of
digital signature for development of business.
9.
What is market segmentation? Why is it important
to advertisers? How is it useful for banking.
BUSINESS
ADMINISTRATION
Q1. Analyze the vision Statement of BHEL and
comment on its positive and negative features.
Q2. Analyze the SWOT factory and options before
DD. What, in your opinion in the best
strategic alternative before DD? Why do
you think the proposed alternative to he best ?
Q.1 Comment on whether the cultural changes ant
OP & G are supportive of the strategy being implemented.
Q.2 What, in your opinion, are the changes of the
cultural change being successful? What
needs to be done additionally to ensure successes ?
Q3. How do you respond to
Shailesh's predicament expressed at the end of the case
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BUSINESS
COMMUNICATION
1.
Identify the three sources of Mr. Basu’s
information.
2.
Discuss the main filter involved in this case.
3.
What should Mr. Basu have done to avoid the
misunderstanding.
4.
Who is to blame for this communication gap? And
Why?
1.
What is Fuzz?
2.
Rewrite the given case study in a succinct
manner.
3.
Do you believe that some people are born
writers? Justify.
1.
Assume you are working as an operator at a call
centre in India and are receiving irate calls from Americans and Lodoners. How
would you handle such calls? Conceive a short conversation between you and your
client, and put it on paper.
2.
“Keep your cool.” What does this mean in term of
conversation control?
3.
Do you agree with the view that such abusive
happenings on the telephone do not have any impact on business? Justify.
1.
Analyse the reasons for Arvind Pandey’s dilemma.
2.
Does Arvind Pandey really face a dilemma ?
3.
In your view what should Arvind Pandey do ? Should he disclose it to his German Vice President ?
BUSINESS
COMMUNICATION
1.
Comment on the appropriateness of the sender’s
tone to a customer.
2.
Point out the old – fashioned phrases and
expressions
3.
Rewrite the reply according to the principles of
effective writing in business.
1. What is
non – verbal communication? Why do you
suppose that this commercial relies primarily on non-verbal communication
between a young man and a gorgeous woman?
What types of non – verbal communication are being used in this case?
2. Would
any of the non-verbal communications in this spot (ad) not work well in another
culture?
3.
What role does music play in this spot? Who is the
target market?
4. Is the
music at all distracting from the message?
5. How
else are radio stations advertised on TV?
1. Do you find Mr. Sinha’s responses to various
questions effective? Give reasons
for your view on each answer given by Mr. Sinha.
2. Rewrite the responses that you consider most
effective to the above questions in a job interview.
3. Mr. Sinha has observed the norm of respectful
behaviour and polite
conversation. But, do you think there is something gone
wrong in his case ? Account for your general
impression of Mr. Sinha’s performance at the interview.
1.
Assume you are working as an operator at a call
centre in India and are receiving irate calls from Americans and Lodoners. How
would you handle such calls? Conceive a short conversation between you and your
client, and put it on paper.
2.
“Keep your cool.” What does this mean in term of
conversation control?
3.
Do you agree with the view that such abusive
happenings on the telephone do not have any impact on business? Justify.
1.
Analyse the reasons for Arvind Pandey’s dilemma.
2.
Does Arvind Pandey really face a dilemma ?
3.
In your view what should Arvind Pandey do
? Should he disclose it to his German Vice President
?
BUSINESS ETHICS
1.
Discuss ethically the drawbacks you find in the under-age marriages?
2. How
does the increasing empowerment of women help eliminate problems if this type?
Q2.
a) What is
moral hazards and why is it important?
b) What is
emergent strategy?
Q3.
a) What
are the objectives of a business, and which is the most important?
b) How many
steps are there in the decision making process and what are they?
Q4.
a) What
CSR issues exist for NFPs?
b) What
measures of performance are typically used by these organization?
Q5.
a) How
globalization effect CSR?
b) Is
globalization threat for CSR?
Q6.
a) Why is the
measurement of performance important?
b) What is
ISO14000 and what factors does it cover?
Q7.
a) What
are the responsibilities of business in their corporate decision?
b) What is
the relationship between CSR and corporate behavior?
Q8.
a) What
are the 4 factors of sustainability?
b) What
are the factors of distributable sustainability?
Q9.
a) What justification does stakeholder Theory use
for considering stakeholder?
b) What
are the step involved in the incorporation of environmental accounting into the
risk evaluation system of an organization?
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BUSINESS LAW
1. (a) Discuss the term ‘Continuing Guarantee’. How
can it be revoked?
b. State briefly the rights and
obligations of a bailee.
2. (a) What do you understand by the term Implied
‘Authority of a partner’?
(b) Enumerate the acts which are not covered
under implied authority.
3. (a)
What are the rights and duties of a minor in relation to partnership
business?
(b)
Distinguish between --
(i)
Sub-agent and Substituted Agent
(ii)
Sale, Bailment and Pledge
4. (a)
Explain the rights of a partner.
(b)
Distinguish between the following:
(i)
Succession and Assignment.
(ii)
Contract of Indemnity and Contract of Guarantee.
5.
Write
short note on.
i)
Non-registration of a firm.
ii)
Capacity
of Contract
iii)
Kinds
of Bailment.
iv)
Anticipatory
breach of a Contract.
6.
a)
When is a Surety Discharged from Liability by the conduct of the creditor.
b)
Describe the rules relating to passing of
property in the sale of goods.
7.
a) What is an illegal agreement? State the
effects of illegality.
b) What
is ‘Supervening Impossibility’? What are its effect upon the contract?
c) What are the remedies available to the buyer
when goods in wrong quantity delivered to him?
8.
(a) State the principles on which damages are
assessed for breach of contract.
(b) Describe the law relating to the ‘right of
resale’ available to an unpaid seller
in the Sale of Goods Act, 1930.
9.
a) What are the rules regarding delivery of
goods?
b) Distinguish between:
i)
Novation and Alteration.
ii) Liquidated damages and
penalty
10. a)
Transferee of a partner’s interest cannot exercise the right of
transferring partner.
b) Appropriation is a right primarily of the
debtor and for his benefit.
c)
A proposal can be revoked otherwise than by communication.
d)
Right of stoppage in transit is an extension of the right of lien.
BUSINESS MGMT
(a)
Did
Bhatt make a personally rational decision?
(b)
Did
he make an organizationally rational decision?
(a)
Discuss
the nature of problems involved in this case.
(b)
What
kind of perception was formed by Khempal about the role of MIS manager? What
could have been the probable reasons for this
(c)
Advise
Narayanan about how he should proceed
(d)
What
methods should the chief executive adopt to overcome the problem?
(a)
How
much consideration should be given to Mr Anjaiah’s poor work record? Should Mr
Ramoji Rao check to verify it?
(b)
How
important is a command of English to the job? How quickly could Mr Nehal Singh
learn enough English to be effective?
(c)
Should
Mr Nehal Singh be passed over because of his status as a recent migrant?
(d)
Should
Mr Raja get he job? Should his excellent character references be given more
weight than his inexperience?
(e)
Who
should be hired? Why?
1.
In
what respect is Jain correct in his comment about not having opportunity to
apply motivational concept in his job situation?
2.
What
types of motivators for effective performance may Jain be overlooking?
3.
What
do you think about his concern that the application of motivational concepts
leads to the manipulation of people?
1.
Identify
the leadership style of the division head from the angle of Managerial Grid
2.
From
the viewpoint of Theory X and Y, what assumptions did the new head make about
the way in which people work most effectively?
Business
Strategic Management
1.
Consider
the vision and mission statements of the Reserve Bank of India. Comment on the
quality of both these statements.
2.
Should
the RBI go for a systematic and comprehensive strategic plan in place of its
earlier pragmatic approach of responding to environmental events as and when
they occur? Why?
1.
Identify
the opportunities and threats that the retailing industry in India offers to
local and foreign companies.
2.
Prepare
an ETOP for a company interested in entering the retailing industry in India.
1.
In
your opinion, what is the distinctive competence of HelpAge India?
2.
Prepare a strategic advantage profile for
HelpAge India.
1. BHEL is
mainly formulating and implementing concentration strategies nationally as well
as globally, in the power equipment sector. Do you think it should broaden the
scope of its strategies to include integration or diversification? Why?
2.
Suppose BHEL plans to diversify its business.
What areas should it diversify into? Give reasons to justify your choice
1.
What is the motive for internationalization by
the Kalyani Group? Discuss
2.
Which
type of international strategy is Kalyani Group adopting? Explain.
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Clinical
Research Management
1. Explain the steps involved in
“Designing Clinical Trials?”
2. Explain in detail Responsibilities of
CRC(Clinical Research Coordinator) and
CRA(Clinical Research Associate)?
3. Explain in your words the “Ethical
issues in patient recruitment”?
4. Explain in detail different types of
audits involved in Clinical Trials?
1.
How
can Dr. Brown or Dr. Jones find an appropriate clinical trial for Mr. Smith?
2.
What arguments can be put forward in favor of
paying people for participating in clinical trials?
3.
How convincing is the view that the market
should decide how much subjects should be paid? That is, should people be
offered as much as is necessary for them to agree to participate, or is there
something about research that makes another standard of payment appropriate?
4.
How convincing is the notion that participation
in clinical trials is like low-skill work and therefore worthy only of a
minimum wage?
5.
The goal of Federal Regulations is to protect
research subjects. Do you believe that the original regulations took an
appropriate approach to protecting fertile females, pregnant women, and fetuses
from research risk? What was the effect of this approach?
6.
The new regulation permits but does not require
inclusion of pregnant women in clinical research. Do you believe that
pharmaceutical manufacturers will be interested in increasing studies in
pregnant women? What are the incentives? What are the obstacles?
7.
Fear of legal liability leads researchers and
sponsors to guard against participation of pregnant women in clinical research.
Do you think that mechanisms to address this fear would work to increase the
role of women in clinical studies? Such mechanisms include, for example, caps
on the liability sponsors would face, creation of a federal fund to compensate
harmed subjects, and building liability costs into the costs of doing business.
Should one or more of these mechanisms be put in place to increase involvement
of pregnant women in clinical trials?
CONFLICT
MANAGEMENT AND NEGOTIATION SKILLS
1. Do you
think that the conflict was resolved in proper manner? Give reasons?
2. If you
were the union leader how would you have solved this dispute?
3. Amongst
all the incentives schemes from the negotiated settlement which 3 skills are
more effective? And why?
1. Does
role of power play a vital impact in negotiation? Take the base of case and
explain?
2. Explain
the behavior during negotiation in this case (that is the opening move,
negotiation dance & influence mechanism)?
3. What
was the main reason for the communication gap in this case? And also explain
the classification of conflict?
1. Who
was the main reason for this conflict? Government or the rural population?
Explain in detail?
2. Was it
possible to avoid this conflict? Give reasons to your answers?
3. In
this case, explain the different levels of conflict (That is low level, optimum
level, high level)?
CONSTRUCTION
MANAGEMENT
1. What a note on tender
and tender notices
2. Discuss the different
types of tenders?
3. Write a note on EMD and
SD.
4. What are the procedures
followed after the opening of a tender?
5. Explain the importance
of organization in construction activities
6. Enumerate the general
principles to be followed in forming an organization system.
7. A multi-purpose river
valley project across a major river is planned for construction. Irrigation,
power development, fisheries and picnic development are all planned. Suggest a
suitable organization structure for construction and maintenance of this
project.
Construction
Management
Q1) what do you understand by Arbitration? What are the useful of
Arbitration?
Q2) List the special rules that have to be followed while constructing.
Q3) Write a note on role of a Civil Engineer while planning and
constructing a building.
Q4) what do you understand by economic life of equipment? Also
differentiate between economic life and useful life?
Q5) which are the two main types of contracts? Explain them and list at
least three sub types under each of them?
Q6) what are important stages in Construction?
Q7) Explain Safety measures to be adopted during drilling and blasting
works?
Q8) Explain the objects and function of Construction Management?
Q9) Describe in Details various steps involved in construction planning?
Q10)
Explain the types of scheduling techniques?
CONSTRUCTION MANAGEMENT
1. What do
you understand by “investment appraisal”? Explain the following methods of
project appraisal. What do you understand by “cash flow forecasting”?. What
neat sketches, explain the uses of S – curve.
(i)
Return – on capital employed
(ii)
Pay back method
(iii)
Discount cash flow method
2. A
company is engaged in producing a spare part which is sold at an uniform price
of Rs. 100 each. The variable cost of producing the spare part amounts to Rs.
60 per unit while the fixed costs amount to Rs. 250000. How many spare parts
must be produced and sold so that company breaks even? How much sales would be
made at this level of activity, if the firm desires a profit of Rs. 150000.
3. Define
TQM. Explain its various elements. Discuss the application of TQM in the
construction industry.
4. What do
you understand by “break even analysis” and explain its salient features and
limitations.
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CONSUMER
BEHAVIOR
- In what ways is Toyota’s new-product
development system designed to serve customers?
- In what ways is Toyota’s manufacturing
system designed to serve customers?
3. How does Toyota personalize its cars and
trucks to meet individual consumer
needs?
- Consider the e-mail campaigns discussed in
the case. Why do you think these campaigns were successful? Discuss the
attention processes that were at work. Do you see any potential drawbacks
to this type of marketing?
- During the 2000 Super Bowl, ABC invited
viewers to visit its Enhanced TV website. Fans could play trivia, see
replays, participate in polls and chat rooms, and view player statistics.
The site received an estimated 1 million hits. Why? Frame your answer in
terms of exposure, attention, and comprehension.
3. Think about your own Web surfing
patterns. Write down the reasons you visit
sites. Which of the marketing
strategies discussed in the case do you find most
(and least) influential?
- What behaviors are
involved in online grocery shopping? How does online shopping compare with
traditional shopping in terms of behavioral effort?
- What types of
consumers are likely to value online grocery shopping from Peapod?
- Overall, what do
you think about the idea of online grocery shopping? How does it compare
with simply eating in restaurants and avoiding grocery shopping and
cooking altogether?
1.
Identify and discuss some of the cultural
meanings for Sony possessed by consumers in your country. Discuss how these
cultural meaning were developed and how they influence consumers’ behaviors
(and affect and cognition). What is the role of marketing strategies in
creating and maintaining (or modifying) these cultural meanings?
2.
It is often stated that the world is becoming
smaller because today people communicate relatively easily across time and
distance. Discuss whether that has been beneficial for Sony. What are some
marketing challenges it presents?
3.
What do you think about Sony’s tradition of
region-specific or nation-specific marketing? Would Sony be better served by
working to create a more uniform global image?
1.
Why
do consumers pay $84 for a Pleasant Company doll when they can buy other dolls
much more cheaply at retail stores?
2.
Considering
money, time, cognitive activity, and behavioral effort costs, are Pleasant
Company dolls more or less costly than dolls that can be purchased at retail
stores?
3.
What
recommendations do you have for Pleasant Company to increase sales and profits?
CONSUMER
BEHAVIOR
1.
What
does the purchase of a product like Nike mean to Sunder Singh
2.
What
does the story say about our society and the impact of marketing on consumer
behavior?
3.
Explain how the above-mentioned information is
likely to benefit a marketer?
4.
Which of the above mentioned types are likely to
respond to sales promotion? Explain.
5.
A manufacturer of personal care products in the
premium segment starts frequent sales promotions. What is likely to be the
impact on the above-mentioned types?
6.
What is likely to be the
decision process in case of choosing an airline?
7.
Would this plan suggested
by the vice president help in convincing the customers to use Star Airways?
Give your reasons.
8.
Has Shobha identified the best target market for
Mouse-Rid? Why or why not?
9.
Does Shobha have enough needed data on consumer
behaviour? What type of consumer research should Shobha conduct?
10.
What type of advertising can influence consumers
for this type of product?
11.
Discuss the nature of problem(s) in this case?
12.
Suggest the kind of consumer research needed?
13.
How should Golden Glow be positioned/
repositioned to bring about the desired change among consumers? Give your
reasons.
14.
Why would some consumers
have high-involvement levels in learning about this sales promotion
15.
Is a level of 75 per cent
comprehension realistic among those who become aware of an ad? Why or why not?
16.
Do you think such
promotions are likely to influence the quality image of the retail store?
Explain.
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CONSUMER
BEHAVIOR
1. What’s up with our
fascination with bigness ? Is this a
uniquely American preference ? Do you
believe that “bigger’s better ?” Is this
a sound marketing strategy ?
2. What’s your take on this
issue ? How do you react when one of
your favorite songs turns up in a commercial ?
Is this use of nostalgia an effective way to market a product ? Why or why not ?
3. Perhaps the appropriate
question is not does sex sell, but should sex sell ? What are your feelings about the blatant use
of sex to sell products ? Do you think this tactic works better when selling to
men than to women ? Does exposure to
unbelievably attractive men and women models only make the rest of us “normal”
folks unhappy and insecure ? Under what conditions (if any) should sex be used
as a marketing strategy ?
4. How was your experience –
how helpful was this mannequin ? When
you shop for clothes online, would you rather see how they look on a body with
dimensions the same as yours, or on a different body ? What advice can give Web site designers who
are trying to personalize theses shopping environments by creating life – like
models to guide you through the site ?
CONSUMER
BEHAVIOR
1. Based on the case information and your personal experiences,
list at least five things you know about Starbucks. This list offers you some
idea about your cognitions concerning the coffee shop chain.
2. List at least things you like or dislike about Starbucks.
This list gives you some idea of your affect for the coffee shops.
3. List at least five behaviors involved in buying a gourmet
coffee drink from Starbucks. This list gives you an idea of the behaviors
involved in a coffee purchase.
1. What affective responses do you think the Barnes & Noble
environment creates? How might consumers’ cognitive systems interpret these
responses? From a marketing perspective, which is more important to Barnes
& Noble—affect or cognition?
2. Rob goes to Barnes & Noble location to hang out and meet
people. Lisa goes only when she wants to purchase a specific book or CD.
Describe how their integration processes might convince them to choose Barnes
& Noble over the myriad other options they have.
3. Many of the activities that take place at Barnes & Noble
stores (or at BarnesandNoble.com) do not require a purchase. Participating in
discussion groups and going to in-store performances are free. And obviously it
doesn’t cost anything to simply go in, sit in a chair, and read a book. So why
do people buy? How do these free activities (behaviors) influence consumers’
affect and cognition?
1. What role do you think modeling could have played in the
diffusion of this innovation?
2. How could you use modeling to teach a friend how to use
Rollerblades?
3. If you were designing a commercial for Rollerblades to be
used for an in-store videotape demonstration, how would you design the
commercial to take advantage of your knowledge of modeling?
1. Visit the Saturn website and try to determine the market
segments the carmaker is targeting. What should Saturn do to better serve those
segments? How might Saturn tailor its offerings to address the different stages
of the family life cycle?
2. Other vehicles—such as Porsches, Mustangs, and
Harley-Davidson motorcycles—also have “cult” followings. But these products
also have very strong symbolic meanings associated with them. The Saturn is a
solid and reliable, but basically unspectacular, car. Identify and discuss three
reasons that you think Saturn has such a devoted following of involved
customers.
3. An automobile is a high-involvement purchase. Discuss how
the manufacturer of a lower-cost, lower-involvement product could generate
greater personal relevance and long-term loyalty. Find and discuss an example
of a company that has done so.
1. What kind of consumer owns a Harley?
2. What accounts for Harley owners’ satisfaction and brand
loyalty?
3. What role do you think the Harley Owner Group plays in the
success of the company?
CORPORATE LAW
1. (a)
Discuss the term ‘Continuing Guarantee’. How can it be revoked?
(b) State
briefly the rights and obligations of a bailee.
2. (a)
What do you understand by the term Implied ‘Authority of a partner’?
(b) Enumerate the acts which are not covered
under implied authority.
3. (a)
What are the rights and duties of a minor in relation to partnership
business?
(b)
Distinguish between --
(i)
Sub-agent and Substituted Agent
(ii)
Sale, Bailment and Pledge
4. (a)
Explain the rights of a partner.
(b)
Distinguish between the following:
(i)
Succession and Assignment.
(ii)
Contract of Indemnity and Contract of Guarantee.
11. Write short note on.
i)
Non-registration of a firm.
ii)
Capacity
of Contract
iii)
Kinds
of Bailment.
iv)
Anticipatory
breach of a Contract.
12. a) When is a Surety Discharged from
Liability by the conduct of the creditor.
b) Describe the rules relating to
passing of property in the sale of goods.
13. a)
What is an illegal agreement? State the effects of illegality.
b)
What is ‘Supervening Impossibility’? What are its effect upon the
contract?
c) What are the remedies available to the buyer
when goods in wrong quantity
delivered to him?
d)
When shall a retired partner be discharged from his liabilities for the
acts of the firm before retirement?
14. (a)
State the principles on which damages are assessed for breach of
contract.
(b)
Describe the law relating to the ‘right of resale’ available to an
unpaid seller
in the Sale of Goods Act, 1930.
15. a)
What are the rules regarding delivery of goods?
b)
Distinguish between:
i) Novation and Alteration.
ii) Liquidated damages and
penalty
16. a)
Transferee of a partner’s interest cannot exercise the right of
transferring partner.
b)
Appropriation is a right primarily of the debtor and for his benefit.
c)
A proposal can be revoked otherwise than by communication.
d)
Right of stoppage in transit is an extension of the right of lien.
Cost And Management
Accounting
- “Management
accounting is a mid-way between financial and cost accounting.” Elucidate.
- What is the major
revenue recognition criterion?
- What is a trading
account? What are its major constituents? What is its major outcome?
- The cash flow
statement is as useful to shareholders and lenders as to management.
Explain.
- (a) “All future
costs are relevant.” Do you agree? Why?
(b) “Fixed costs are
really variable. The more you produce the less they become.”
Do you agree? Explain.
- In connection with
inventory ordering and control, certain terms are basic. Explain the
meaning of each of the following:
- Economic
order quantity
- Re-order
point
- Lead
time
- Safety
stock
- What is meant by
under/over-absorption of factory overheads? How will you account for them
in cost accounts? Does it bear any impact while submitting quotations?
- A manufacturing
company operating a system of budgetary control finds that their
production capacity during the year varies between 75 per cent and 90 per
cent as against the budgeted capacity of 80 per cent for the year. It has
been suggested that a system budgets should be introduced to effectively
control costs. Outline the steps you would take to implement this
suggestion keeping in mind that the management would still require
periodic comparison with their overall budget during the year.
- “Transfer prices
must always be equal to externally determined market of comparative
products or services.” Comment fully.
- Suppose a firm is considering replacing
an old machine with a new one. The firm does not anticipate that any new
revenues will be created by the replacement since demand for the product
generation by both the machines is the same. However, in the CFAT work
sheet used in evaluating the proposal, the analyst shows positive CFBT in
the operating cash flow section. What creates operating CFBT in this
situation?
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Energy
Management
1. Explain in detail Energy Conservation
Schemes?
2. What is energy management? Is energy
conservation the same as energy
efficiency in an effective energy
management program?
3. Comment on “Alternate sources of power”
4. Explain in detail Methods of investment
appraisal?
5. Explain in detail “Sources of Waste
Heat and its potential applications”
6. Write short note on:
i. Heat Transfer Coefficient
ii. Solar Radiation
iii. Rate of heat transfer
iv. Regenerators
7. Explain in brief Hydraulic power
systems
8. Explain in your words the points you
must consider for efficient use of energy?
9. Comment on “Cost of Electrical Energy”
10. Differentiate between Hot water systems
and Cooling water systems?
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Entrepreneurship
Management
Q1
Seems like a lot of work in writing articles and time in chat rooms. Although
it might be a way of getting people to my website with only a small expense, do
you think that this approach is worth the investment of time?
Q2 What are the other benefits of this approach
over and above simple a cost saving
Q3 Are there particular businesses and products more suitable for this approach
Q1
It is not surprising that a lawyer should say that an entrepreneur needs a
lawyer to start a business. I certainly do not have money to burn on
unnecessary legal fees. Which things do I need a lawyer for now, which things
need a lawyer but can be delayed and finally which things can I do myself?
Q2
Other than the costs, are there any disadvantages to “bouncing ideas” of a
lawyer?
Q3
I certainly don’t want to pay more taxes than I must. What the tax implications
of the different legal structures for the business?
Q1
A cheaper way of advertising that is more effective at attracting customers –
is this too good to be true? Why has the “simpler is better” approach worked
for Breckenridge Brewery?
Q2
Assume that the CEO asked you about pricing its pint glasses and T-shirts to
maximize profit from these items, or should I have a lower price to increase
volume and benefit from the promotional impact the purchase these items have on
the sales of my beer?”
Q3.Would
you advise this approach to an entrepreneur whose primary products are highly
technological? What about an entrepreneur whose products are sold to industrial
buyers?
Q1.This
whole idea of experimentation seems to make sense, but all those little
failures can add up, and if there enough of them, then this could lead to one
big failure-the business going down the drain. How can I best get the
advantages of experimentation in terms of innovation while also reduction the
costs so that I don’t run the risk of losing my business?
Q2.
My employees, buyers, and suppliers like working for my company because we have
a lot of wins. I am not sure how they will take it when our company begins to
have a lot more failures (even if those failures are small)- it is a
psychological thing. How can I handle this trade-off?
Q3
Even if everyone else accepts it, I am not sure how I will cope. When projects
fail it hits me pretty hard emotionally. Is it just that I am not cut out for
this type of approach?
1. I want to find a little pot of gold
like Lissa D’Aquanni. Where should I look?
2. I like the gift certificate idea to
raise money and build my business. What other types of products do you think
that approach will work for?
3. Over the years I have paid a lot of
taxes. Should I feel guilty for accessing government – subsidized monies to
build my business, or should I feel justified?
Entrepreneurship
Management
1. In running this new venture, I need to
invest al available resources in producing the products and attracting
customers. How important is it for me to divert money from those efforts to
protect my intellectual property?
2. I have sufficient resources to obtain
intellectual property protection, but how effective is that protection without
a large stock of resources to invest in going after those that infringe on my
rights? If I do not have the resources to defend a patent, is it worth
obtaining one in the first place?
3. Are there circumstances when it is
better for me not to be an innovator but rather produce “knock-offs” of other
innovations?
1. Gee, these managers discussed in the
article are a bit rough. Even if one particular person is not producing as
expected, doesn’t this person still deserve to be treated with respect?
2. It appears that the automatic
assumption is that the employee is at fault for not performing and therefore
should be fired. But shouldn’t the responsibility fall on me as the manager and
the system that I have introduced? Maybe the person is performing as well as
the situation allows?
3. How am I to build team spirit within my
small company when I single out one person for lack of production and fire him
or her?
1. What are the advantages of going to an
SBIC over and above a business angle or venture capitalist?
2. What are the disadvantages and how can
they be minimized?
1. This whole idea of experimentation
seems to make sense, but all those little failures can add up, and if there
enough of them, then this could lead to one big failure-the business going down
the drain. How can I best get the advantages of experimentation in terms of
innovation while also reduction the costs so that I don’t run the risk of
losing my business?
2. My employees, buyers, and suppliers
like working for my company because we have a lot of wins. I am not sure how
they will take it when our company begins to have a lot more failures (even if
those failures are small)- it is a psychological thing. How can I handle this
trade-off?
3. Even if everyone else accepts it, I am
not sure how I will cope. When projects fail it hits me pretty hard
emotionally. Is it just that I am not cut out for this type of approach?
1. I want to find a little pot of gold
like Lissa D’Aquanni. Where should I look?
2. I like the gift certificate idea to
raise money and build my business. What other types of products do you think
that approach will work for?
3. Over the years I have paid a lot of
taxes. Should I feel guilty for accessing government – subsidized monies to
build my business, or should I feel justified?
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EVENT MANAGEMENT
- Study a mega Event that you have
enjoyed and chart out the pre, during and post-event activities. Also
study in detail the Planning, Organizing, Staffing, Leading and
Controlling functions involved in the effort.
- Select a Family event and study the
costing aspects involved in organizing it. Break up the costs into
relevant categories, analyze the cash flow, note down in detail the
negotiations with suppliers and finally carry out a variance analysis of
the actual cost vis-à-vis the budget.
- Redesign the above event into a
commercial idea and look at it from an event organiser’s perspective.
Carry out the pricing based on the clientele that you intend to attract,
the target audience and how you intend to attract them, whether the event
would be a fully ticketed or invited show, what would the audience size
be, and finally, how much margin would you like to retain.
- Look up today’s newspaper and
identify any five events that interest you. Carry out a research for
finding out the following information:
a) Who are the event organizers?
b) For whom are the events being organized
i.e. who are the event organizer’s clients?
c) Who are the target audience for each
event?
d) What is the event infrastructure
involved?
e) Where are the events being held i.e.
identify the venues. Also analyse why these specific venues were chosen?
f) What is the networking mix on the media
front?
g) Analyze and list down as many reasons
that you can identify as to why the clients are using events?
- A tyre manufacturer approaches an
event management company as a client and is looking to sponsor a sports
event with the objective of market development with a positive brand
identity and association with popular sportsmen and women so as to project
a youthful image among both male and female target audience. Create a
Popularity Share Matrix for the different types of sports such as Soccer,
Cricket, Basketball, Table Tennis etc. that might interest the client and
recommend
a) A particular sport that the client should
consider sponsoring.
b) A particular event in the chosen sport.
c) The risk level appropriate for the clients.
d) Chart out the event’s objectives and
strategies.
- Identify a favourite event that you
have attended or know about, break it down into 5 C’s of events. Identify
5 major clients you would like to resell the above event to and then
redesign this event tailored to the needs of these prospective clients.
- Select an event, taking into
consideration the Frito-Lay Test Marketing Example and establish the key
elements of such an event, both at micro level and at the integrated
level.
- Identify an event that you like,
that is being broadcast live on TV while being performed in front of a
live audience. Identify the sponsors and do some research on them to find
out about their products or services, financial health, life cycle stage
etc. Follow the event carefully for pre and post event promotion activity.
Attend the event and observe the positioning of the sponsors boards.
Interact with the event managers to find out the cost of advertising
during the event and what other costs that the sponsors have borne to make
a success of their association.
- Select an event organizer and carry
out the entire analysis for that company in the form of a case study.
Chart out the various matrices given above and recommend steps that would
help the company under observation to grow exponentially.
- Select any local event that is yet
to happen. Try to understand the clientele that might be attracted to
sponsor such an event. Understand the networking elements and finally,
call or visit any one of the sponsors to find out exactly what was
expected out of the event and what defined a successful event for the
sponsor, how was the evaluation carried out and what was the result?
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FACILITY MANAGEMENT
1.
Please
Explain the Various Steps in Corporate Facility Procedure
2.
Short Notes
on Annual operating
plan , Capital budgeting plan , Long Range Plan,
3.
What are the
basis and criteria for Space Utilization
4.
Explain space and furnishing standards to verify
all the aspects.
5.
What is Integrated Assets Management.
6.
What is complete role of financial reporting and
control
7.
What are the various concerns in case of build to
svil?
8.
What
are the various site evaluation criteria. Also comments on environmental and
due
9.
Diligence issues .
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FINANCE
MGMT
1.
Who are the two parties to this
potential lease transaction?
2.
How will these alternative decisions impact the
company's Capital Structure and its balance sheet?
3.
What discount rate should be used in this Net Present Value
analysis? Why?
4.
In the Purchase Decision, what are the cash flow impacts of
the Bank Loan? (Please focus on the after tax cash flows.)
5.
Construct
a spreadsheet to calculate the payback period, internal rate of return,
modified internal rate of return, and net present value of the proposed mine.
6.
Based
on your analysis, should the company open the mine?
7.
If
the cost of capital is 8%, which of the 3 projects should the ABC Company
accept?
8.
As
a Statistician, advice what kind of Sampling schemes can we consider, and what
factors will influence choice of scheme. What are the questions we should ask
Mr. Namdeo, who works in the assembly line?
FINANCE
MGMT
1. Suppose you are Mr.Keen
Kumar, the new manager. What steps will you take for the growth of
Cooking LPG Ltd.?
2.
(a) As
a financial consultant, advise the proprietor whether he should go for the
extension of credit facilities.
3.
(b) Also
prepare cash budget for one year of operation of the firm, ignoring
interest. The minimum desired cash
balance & Rs. 30,000, which is also the amount the firm has on January 1. Borrowings are possible which are made at the
beginning of a month and repaid at the end when cash is available.
4. As a finance analyst,
prepare a report for submission to the CFO and the Board of Directors,
explaining to them the feasibility of the new investment.
5. From the facts outlined
above, what report would Neha submit to the Board of Directors of palco Ltd
?
6.
Analyze the financial viability of the two
options. Which option would you
recommend ? Why ?
FINANCIAL
MGMT
1.
Analyze
the debt capacity of the company.
2.
How
profitable are its operations? What are the trends in it? How has growth
affected the profitability of the company?
3.
What
factors have contributed to the operating performance of Greaves Limited? What
is the role of profitability margin, asset utilisation, and non-operating
income?
4.
How
has Greaves performed in terms of return on equity? What is the contribution of
return on investment, the way of the business has been financed over the
period?
5.
If
the cost of capital is 8%, which of the 3 projects should the ABC Company
accept?
1. Complete the attached “overhead cost
distribution sheet” (Exhibit C).
Note: Wherever possible, identify the
overhead costs chared directly to the production and service departments. If
such direct identification is not possible, distribute the costs on some “rational
basis.
2. Calculate the overhead cost (per direct
labour hour) for each of the four producing departments. This should include
share of the service departments’ costs.
3. Do you agree with:
a. The
procedure adopted by the company for the distribution of overhead costs?
b. The
choice of the base for overhead absorption, i.e. labour-hour rate?
As a Statistician, advice what kind
of Sampling schemes can we consider, and what factors will influence choice of
scheme. What are the questions we should ask Mr. Namdeo, who works in the
assembly line?
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Food & Beverage Management
Q.1 : Note down the features of
restaurant, Considerations Shown by Facility Planner when he/she designs the
restaurant.
Q.2 : Write out the Job
Description of Steward.
Q.3 : Write a case with
description when you visited any Bar & Restaurant ,where you have find hospitality was not with
proper training & according to you what all points are required to run that
restaurant as manager. Discuss how it should maintain properly.
Q.4 : What do you really know
about the requirement of food &
beverage consumers? How important is meal experience?
Q.5 : How banquet & outdoor
functions are organizes &
executed according to you?
Q.6 : How does the media
influence public taste for food & beverage? Discuss strategic purchasing
policy ,Reality or chimera in food service sector.
Q.7: Are restaurant dress code
in decline? Discuss, Should smoking banned in restaurant?
Q.8 : How are wines
classified & how are each different?
Front
Office Management
1.
What other ways could have been used by the
business owner to give this employee an extra chance?
2.
Is
the nose ring truly a problem? If so, why?
3.
Could
you legally deny employment to a person with a nose ring?
4.
Before
the development of more effective ICT-based tools, why was it difficult for
hotels to schedule labor effectively?
5.
In
a Housekeeping department, what elements have to be considered when looking at
hourly productivity?
6.
With what other hotel ICT could labor scheduling
systems, such as Eproductive Scheduling, be
integrated? Review some Internet hospitality web-sites such as
www.WiredHotelier.com and www.HotelResource.com to help you formulate your
answer, giving examples of some specific ICT products.
7.
Identify
and describe four short-term operational strategies Ken should implement
immediately at the Rainbow Golf Resort.
8.
What
human resources and training initiatives should Ken implement at the Rainbow
Golf Resort?
9.
Which
form of top-down communication would be most suitable for the Rainbow Golf
Resort to achieve its objectives?
10.
Examine
the guest count projections and compare it to the normal Friday lunch employee
and management schedule.
a. Do you have enough labor scheduled to properly serve the number of guests?
b. How would you alter the schedule to ensure that you can offer proper service? (Be specific as to how many employees you would add per position and explain your reasoning.)
c. Is there anything else that you should do with respect to the employees to make sure that the reservation is successful for the operation?
a. Do you have enough labor scheduled to properly serve the number of guests?
b. How would you alter the schedule to ensure that you can offer proper service? (Be specific as to how many employees you would add per position and explain your reasoning.)
c. Is there anything else that you should do with respect to the employees to make sure that the reservation is successful for the operation?
11.
Examine
the likely food preferences of different customer groups that the operation
would serve for lunch.
i) What types of foods offered by Buffet, Inc., would the typical lunch guest prefer? (Be specific.)
i) What types of foods offered by Buffet, Inc., would the typical lunch guest prefer? (Be specific.)
ii) What type of foods offered by Buffet, Inc., would the reservation guest prefer? (Be specific.)
iii) Are there any changes you would make to the food being offered and, if so, what and how would you do it? (Be specific.)
- The reservation
guests are going to pay individually as they come in. is this good or
would it be better for them to prepay? Explain your answer taking into
account the impact the payment could have on guest flow and FOH and BOH
operation.
- What occupancy
level would you assume for a 100- to 150-room hotel, and during what
seasons, based on general occupancy information for New York and general
occupancy levels nationally?
- Propose some
additional (logical) actions the town could possibly take to increase the
visitor demand for this property?
- Given the inexact
information in the case, what would be a reasonable assumption to make
regarding room nights from the Fort’s expanded (year-round) operations and
from International Paper’s business?
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GENERAL
MANAGEMENT
1. Marsha
feels that there must be a better way to conduct market research, particularly
given the fact that the department has a LAN with a lot of capacity. What
solutions to this problem can you recommend?
2. How
will you approach this task? What sources of information will you seek to help
understand and solve problems in the company?
3.
Who is right? What is responsible for so many
different positions? How can the governor reconcile these conflicting
viewpoints and arrive at the true cause of the problem?
4. What do
you recommend? How should Masters go about making his decision?
5. What
events do you think are responsible for the new attitudes on the part of users?
How can the CIO take advantage of them?
6.
In some of the organizations described in this
chapter, managers form alliances with various partners. These alliance firms
may provide a virtual component for your organization. However, the employees
involved in this alliance do work for two different firms. How does a manager
manage under these conditions? Suppose that your firm enters into a
relationship with another firm to take over its inventory of raw materials and
to become a just-in-time supplier. The partner firm hires your former inventory
employees so they no longer work directly for you. Describe the role of a
manager in working with an alliance partner that provides you with a virtual
component of your firm?
7.
The president of the company has read about new
organizational forms enabled by information technology. The only technology in
place now is the order entry and warehouse inventory system. The president
would like to make Boats-R-Us both more efficient and more responsive to its
customers. What new kinds of organization forms for Boats-R-Us might be enabled
by information technology?
8.
To Rubin, these changes seem evolutionary and
rather mild. He has read articles about electronic commerce and even shopped on
the Web to try it out. He also sees small firms becoming global as they advertise
their products on the Web. What kinds of banking services will these firms
want? How will changes in commerce and life styles influence what customers,
both individual and corporations, want from a bank? Will a bank become “a piece
of computer software on a network,” a statement attributed to the chairman of
Citibank?
9.
She asked you to consult with SI in the hope of
finding a strategic application for information technology: “I want something
that will give us a competitive edge,” she said. What kind of process would you
follow to try to identify a strategic application? What applications areas look
promising? How does a firm like SI develop a strategic system? How does it
establish and maintain a competitive advantage?
10. The
president has to make a decision. First, should Autozip accept orders on the
Web, and second, if so, how? Should it go to a firm that hosts Web
marketplaces, buy software and set up its own site, or develop its own
software?
11. What
advice would you give Hershey and Sherman? What are the pros and cons of
strategic alliances in this situation?
12. How can
Bill help the company solve this problem? Do you think they need to reorganize
the structure of their IT units? Does it make sense to have foreign operations
reporting to Bill? If not, how can he influence what goes on in subsidiaries
outside the U.S.?
GENERAL
MANAGEMENT
1.
Imagine that you are a management consultant
hired by Salernos to help them navigate the choppy waters ahead. First,
describe the elements of the microenvironment and competitive environment that
affect Wild Water now. Then describe elements that you anticipate will affect
the water park in the next few years.
2.
Next,
describe the organization’s culture. Discuss how the current culture affects
the way it responds to the organization’s external environment.
3.
Now,
create a plan for Wild Water. In your plan, describe what changes the
organization needs to make in its culture to meet upcoming challenges in the
external environment. Then describe steps that Wild Water can take to compete
successfully against the new amusement park. How can the Salernos keep their
loyal customer happy while attracting new ones?
4.
What
do you think Custom Coffee & Chocolate’s mission is?
5.
Create
a SWOT analysis for Custom Coffee & Chocolate.
6.
Using
the owners’ ideas for the future of their café, as well as your own ideas,
outline a tactical plan for Custom Coffee & Chocolate.
7.
Select
options from the chapter text, and prepare an organizational chart for the
national distribution program that this company is about to embark on. Be sure
to incorporate the company’s goal into your overall structure.
8.
Given
the vast geographic expanse and logistical challenges of this new program, what
recommendations do you have for the company regarding HR policies and
procedures?
9.
What
other types of industries could use the model from this case as a means to
expand sales nationally or internationally? What steps might the Randalls take
to design motivating jobs for camp staff? What needs might they be able to fill
for camp staff?
10.
In what ways might the empowerment of camp staff
affects the success of the camp
11.
How can Herbie Shapiro and Mei Zhao use
technology to achieve success in their new venture? Be sure to address each of
the major categories presented—purchasing, transportation, operations,
distribution, and financial management.
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GENERAL
MANAGEMENT
1.
What makes George David such a highly regarded
manager?
2.
How does David get
things done through people?
3.
What evidence can
you see of David’s planning and strategizing, organizing, controlling, leading,
and developing?
4.
Which managerial competencies does David seem to
posses? Does he seem to lack any?
5.
Why did the strategic plans adopted by companies
like level 3, Global crossing, and 360 Network fail?
6.
The managers who ran these companies were smart,
successful individuals, as were many of the investors who put money into their
businesses. How could so many smart people have been so wrong?
7.
What specific decision-making biases do you
think were at work in this industry during the late 1990s and early 2000s?
8.
What could the managers running these companies
done differently that might have led to a different
9.
1. Why did Dow Chemical first adopt a matrix
structure? What benefits did it hope to derive from his structure?
10.
2. What problems emerged with this structure?
How did Dow try to deal with them? In retrospect, do you think those solutions
were effective?
11.
Why did Dow change
its structure again in the mid-1990s? What was Dow trying to achieve this time?
Do you think the current structure makes sense given the industry in which Dow
operates and the strategy of the firm? Why?
12.
Discuss McDonald's current situation from a
human resource planning perspective
13.
Is McDonald's
taking the best approach to improving its employer brand? Why or why not? If
you were in charge of developing the McDonald's employer brand, what would you
do differently?
14.
Would “guerrilla”
recruiting tactics help McDonald's attract more applicants? Why or why not? If
so, what tactics might be effective?
15.
What technological paradigm shift did Reuters
face in the 1990s? How did that paradigm shift change the competitive playing
field?
16.
Why Reuters was slow to adopt internet-based
technology?
17.
Why do you think Tom Glocer was picked as CEO?
What assets did he bring to the leadership job?
18.
What do you think of Glocer’s attempts to change
the strategy and organizational culture at Reuters? Was he on the right track?
Would you do things differently?
GENERAL
MANAGEMENT
1.What
makes George David such a highly regarded manager?
2.How
does David get things done through people?
3.What
evidence can you see of David’s planning and strategizing, organizing,
controlling, leading, and developing?
4.Which
managerial competencies does David seem to posses? Does he seem to lack any
1.Why
did the strategic plans adopted by companies like Level 3, Global Crossing, and
360 Networks fail?
2.The
managers who ran these companies were smart, successful individuals, as were
many of the investors who put money into these businesses. How could so many
smart people have been so wrong?
3.What
specific decision-making biases do you think were at work in this industry
during the late 1990s and early 2000s?
4.What
could the managers running these companies done differently that might have led
to a different outcome?
1.Why
did Dow Chemical first adopt a matrix structure? What benefits did it hope to
derive from this structure?
2.What
problems emerged with this structure? How did Dow try to deal with them? In
retrospect, do you think those solutions were effective?
3.Why
did Dow change its structure again in the mid-1990s? What was Dow trying to
achieve this time? Do you think the current structure makes sense given the
industry in which Dow operates and the strategy of the firm? Why?
1.Discuss
McDonald's current situation from a human resource planning perspective.
2.Is
McDonald's taking the best approach to improving its employer brand? Why or why
not? If you were in charge of developing the McDonald's employer brand, what
would you do differently?
3.Would
“guerrilla” recruiting tactics help McDonald's attract more applicants? Why or
why not? If so, what tactics might be effective?
1.What
technological paradigm shift did Reuters face in the 1990s? How did that
paradigm shift change the competitive playing field?
2.Why
was Reuters slow to adopt Internet-based technology?
3.Why
do you think Tom Glocer was picked as CEO? What assets did he bring to the
leadership job?
4.What do you think of Glocer’s attempts to
change the strategy and organizational culture at Reuters? Was he on the right
track? Would you do things differently?
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GENERAL
MANAGEMENT
1. What are the barriers to entry into the pharmaceutical
industry? To what extent do you think these entries barriers protect
established pharmaceutical companies from new competitors?
2. The pharmaceutical industry has long been one of the most
profitable in the United States. Why do you think this is the case?
3. What forces in the general environment influence the nature
of competition in the task environment facing pharmaceutical firms?
1. How have lower development and tooling costs given Japanese
auto manufacturers an advantage in the marketplace?
2. What steps are the Detroit automobile makers taking to
reduce product development time and tooling costs? If they are successful, what
are the implications of these initiatives for the number of car models they can
sell and breakeven volumes for individual models? Will these initiatives
benefit Detroit’s customers? How?
3. The Japanese producers have for years used many of the
methodologies now being introduced in Detroit. Why do you think it has taken
the Detroit automakers so long to respond to their foreign competitors?
1. What kind of control system does Lincoln Electric rely on to
generate high employee productivity?
2. Can you think of any possible unintended consequences of an
incentive pay system based on piecework? How does Lincoln guard against these
unintended consequences?
3. Do Lincoln’s control systems match the strategy of the
enterprise? How?
1. From a power perspective, what do you think explains the
rise of Mike Sears to the CEO position at Boeing? What were the sources of his
power?
2. Once he became CFO, what did Mike Sears do to consolidate
his power base at Boeing? What sources of power was he trying to accumulate?
What was he trying to do with this power
3. What do you think about the ethics of Sear’s actions? Does
the fall of Mike Sears prove that power tends to corrupt?
4. What does the case tell you about the nature of internal
organizational politics at Boeing during this period? As incoming CEO, would
you see this as a problem? If so, how would you deal with it?
5. Do you think that power is more important in an organization
like Boeing than in one that has less politics? Why?
1. Use your knowledge of emotions and attitudes to explain why
the LINK650 employees were dissatisfied with their work.
2. Identify the various ways in which employees expressed their
job dissatisfaction on the LINK650.
3. Shaun O’Neill commitment to the LINK organization dwindled
over his two years of employment. Discuss the factors that affected his
organizational commitment.
GENERAL
MANAGEMENT
1. What
is spirituality?
2. Is
this topic appropriate for businesses?
3. What
are the arguments for and against its inclusion in business?
1. What
are the management issues in this case?
2. What
did Coke do and what could have been done differently?
3. What
are the key factors that were or should have been considered by
Management?
1. What
is your assessment of Barrett’s performance and his vision for Intel? Is he
the right person for the job at Intel?
2. What
are some problems associated with frequent reorganization?
3. What
are the pros and cons for focusing on the distant futures and the heavy
investments in new technologies?
1. Compare
and contrast the careers of Bill Gates and Steve Jobs.
2. Compare
and contrast the leadership styles and managerial practices of Gates
and Jobs.
3. What
do you think about the future of Microsoft and Apple Computers?
4.
What is the outlook on life of the two computer nerds?
1. Discuss
the evolving use of information technology at American Airlines?
2. Should
American Airlines expand its position in Europe? What are the arguments
for and against this expansion?
HEALTH & SAFETY MGMT
- Explain the environmental
determinants of health?
- Explain in your words the causes of
health problems in India?
- Write Short note on:
- Childhood
illness and Child abuse
- Women,
Infants, and Children Program (WIC)
- Adolescents
- Smoking
cessation
- Explain the meaning of tobacco. What
are the efforts to reduce tobacco use?
- Explain the meaning of disease and
disability?
- What are the sources of personal
health care?
- Write a note on the health care
service market.
- Write a detail note on the structure
of industry for health care.
- Discuss the health plan progresses
in India for healthcare.
- What do you mean by the health
insurance? Also discuss the various factors affecting insurance price?
- Explain the revenue collection for
heath care financing.
- Describe the various health care
agencies.
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HOSPITAL
ADMINISTRATION
Case I
HOSPITAL ADMINISTRATION – ROOT OF THE
PROBLEM.
Questions:
- Outline the reasons as to why
hospital administration can only be taught by doctors. Present a counter
analysis to oppose this point of view.
- On what fronts do various
institutions compromise while designing hospital administration courses?
What are the steps you may take to ensure a wholesome teaching for the
hospital administration course?
- What do you mean by Hospital? Focus
on the significance of the role played by a Hospital Administrator in a
Hospital.
CASE II
INDIAN HEALTHCARE SYSTEM
Questions:
1. Discuss in detail the difference in
Private Hospital and Government Hospital from the aspects of
a. Functioning
b. MIS Maintenance
c. Purview of Consumer Act
d. Speed of Service
e. Accountability towards the patient.
2. What are the types of hospitals?
Critically examine the present National Health Policy and its impact on the
private healthcare industry in India.
CASE III
LIFE SAVING A PRIORITY OR SECONDARY?
Questions:
- What are the issues that influence a
Doctor’s decision in accepting/rejecting any MLC and treating the patient?
- “The psychological variables
considerably influence the behavioral profile.” Discuss this statement in
the context of above article.
- Departmental relationships influence
patient care. Outline the departmental relationship issues and discuss
related dimensions such as conflict, insensitiveness, support of
management, fear etc.
- Discuss the process of selection and
post selection processes to be followed by a hospital manager in selecting
quality people.
CASE IV
Essential for Success - Training in
Hospitals
Questions:
1. Training and development is a marriage
between medical training and service training. Comment on this statement and
critically analyze it.
2. Identify the challenges faced in
running a hospital while maintaining the motivation level and competitiveness
of the staff.
3. What are the different training
methods employed by different hospitals. How does performance audit contribute
to assessment of a training programme?
Compulsory Questions:
- What do you mean by Hospital
Financing? What do you mean by break – even analysis?
- Explain the meaning of Project
Planning.
- Discuss the different considerations
to be given due weightage while preparing feasibility report of a project.
Hospital
Administration & Planning
1. Explain the
importance of office management in a hospital.
2. What are the procedures used for registration of patients in a community hospital?
3. Explain organization charts and its significance in a hospital.
4. State the importance of medical records to various users.
5. Explain control of furniture’s as applicable to hospitals.
6. What is the need for human relations in healthcare administration?
7. Explain the employee welfare measures useful in hospital management.
8. What is the need for a hospital manager? Describe essential qualities that a good hospital manager must exhibit.
9. Discuss material purchase in hospitals and associated correspondences in detail.
10. Explain the significance of filing of records and its essentials. What are the equipments that may be employed for filing purposes?
11. Compare Breakdowns and Preventive Maintenance of hospital equipments.
12. Discuss
various office management principles as applied in a hospital.
13. Explain different types of medical forms and its management for patient care.
HOSPITAL
ADMINISTRATION
Case I
Airline Commission Caps
Discussion Questions
- If you owned a travel agency, what
would your reaction to the reduced commission cap be?
- What options would you consider?
Case II
Developing the San Diego Waterfront
- Why is it considered so desirable to
develop public and private amenity features on the waterfront and preserve
public access to the waterfront and water views in urban area? From the
residents’ standpoint? From the standpoint of developing successful
tourism?
- What approach can San Diego take in
properly developing its downtown waterfront area both to achieve economic
development objectives and to preserve access to and along the waterfront
and views of the adjacent bay?
- If the choice of development of a
particular waterfront site lies between developing the site for a
high-rise hotel, for which there is proven market demand, or a waterfront
public park for use by both residents and tourists, which do you think is
the best use of the site? What approaches could be applied to achieve both
objectives?
Case III
To Flag or Not to Flag—and If So, Which
Flag?
- What would you do in the Brown’s
situation? Should they sign a franchise agreement or not? Make
assumptions, if needed.
- What terms and conditions of a
franchise agreement would be acceptable to you, or to the Browns?
- What additional information would
you, or the Browns, need to know?
Case IV
Checking Out a Guest
- Is it appropriate to have the
manager finish the check-out? Or, should the front desk agent just take
the heat?
- Would you have handled the situation
in the same manner?
- What would you have done
differently?
Case V
Overbooked: The Housekeeping Perspective
- What should Stephen do to maintain
standards and ensure that all the guest rooms are serviced?
Case VI
Overbooked: The Front Office Perspective
If
you were in the same situation, what would you do?
HOTEL
MGMT
1. What other ways could have been used by
the business owner to give this
employee an extra chance?
2. Is the nose ring truly a problem? If so, why?
3. Could you legally deny employment to a person with a nose
ring?
1. Before the development of more effective ICT-based tools,
why was it difficult for
hotels to schedule labor
effectively?
2. In a Housekeeping department, what elements have to be
considered when
looking at hourly productivity?
3. With what other hotel ICT could labor scheduling systems,
such as Eproductive
Scheduling, be integrated? Review
some Internet hospitality web-sites such as
www.WiredHotelier.com and
www.HotelResource.com to help you formulate
your answer, giving examples of
some specific ICT products
- Identify and describe four short-term
operational strategies Ken should implement immediately at the Rainbow Golf
Resort
- What human resources and training
initiatives should Ken implement at the Rainbow Golf Resort?
- Which form of top-down communication would
be most suitable for the Rainbow Golf Resort to achieve its objectives?
5.
Examine
the guest count projections and compare it to the normal Friday lunch employee
and management schedule.
a. Do you have enough labor scheduled to properly serve the number of guests?
b. How would you alter the schedule to ensure that you can offer proper service? (Be specific as to how many employees you would add per position and explain your reasoning.)
c. Is there anything else that you should do with respect to the employees to make sure that the reservation is successful for the operation?
6.
Examine
the likely food preferences of different customer groups that the operation
would serve for lunch.
i) What types of foods offered by Buffet, Inc., would the typical lunch guest prefer? (Be specific.)
i) What types of foods offered by Buffet, Inc., would the typical lunch guest prefer? (Be specific.)
ii) What type of foods offered by Buffet, Inc., would the reservation guest prefer? (Be specific.)
iii) Are there any changes you would make to the food being offered and, if so, what and how would you do it? (Be specific.)
7.
The
reservation guests are going to pay individually as they come in. is this good
or would it be better for them to prepay? Explain your answer taking into
account the impact the payment could have on guest flow and FOH and BOH
operation.
1. What occupancy level
would you assume for a 100- to 150-room hotel, and during what seasons, based
on general occupancy information for New York and general occupancy levels
nationally?
2. Propose some additional
(logical) actions the town could possibly take to increase the visitor demand
for this property?
3. Given the inexact
information in the case, what would be a reasonable assumption to make
regarding room nights from the Fort’s expanded (year-round) operations and from
International Paper’s business?
HUMAN
RESOURCE MANAGEMENT
1. What mad the MD change his mind and go against Maniyam? What
role might
the VP-HR have played in the
episode?
2. If you were Maniyam, what would you do?
1. What should Vijay do?
1. How would you rate Dinesh’s behavior?
What method of appraisal would you
use? Why?
2. Do you assess any training needs of employees? If yes, what
inputs should be
embodied in the training programme?
1. In the case of the Indane Biscuits, bring out the importance
of ‘context’ and
‘credibility’ in communication.
2. List the direct and indirect causes for the escalation of
tension at Indane Biscuits.
3. If you were the Personnel Manager what would you do?
1. Bring out the principles of promotion that were employed in
promoting Jaggu
2. What would you do if you were (i) Suresh, (ii) Prahalad or
(iii) Ravi?
3. Bring out the ethical issues involved in Jaggu’s behavior.
1. Do you agree with the conclusion drawn at the end of the
case that scorecard
system has galvanized ION Tires? In other words, does scorecard system
deserve
all the credit?
2. Will quality improvement initiatives clash with scorecard
implementation? If yes,
how to avoid the clashes?
HUMAN
RESOURCE MANAGEMENT
1. Assumes
that you are an HR executive for a company that manufactures and sells
agricultural products (for example, fertilizers and grain feeds). The company’s
workforce of 1,200 employees is 70 percent male and 30 percent female. Drawing
from this case and the chapter content, develop an anti harassment policy and
program. What are the major challenges you see in implementing the program?
2. Many
experts assert that reported cases of sexual harassment represent only a small
percentage of the total number of incidents that actually occur in the
workplace. If their assertion is true, why do so many cases go unreported? How
would your HRM policy on harassment address this situation?
1. As
research indicates, people differ widely in their perceptions of sexual
harassment. What is a harmless remark to one individual can be an annoying,
even infuriating insult to another. In your view, what separates harmless
conduct from harassing behavior? In the same vein, when does a sexist
environment become a hostile, harassing one?
1. Why is there a need for companies to offer
work-family balance programs such as
flextime, telecommuting, and job sharing?
2. Of the three programs discussed above, which
be the most important program for
you personally when deciding whether or
not to join an employer? Why?
3. Some organizations do not believe in offering
any of these work-life balance
programs. What do you think their
reasoning is? Explain.
1. How can Creative Staffing Solutions create a
learning environment for job
candidates before they accept a position
or while they are between positions?
2. What type of job candidates would use the
temporary job support and services
provided by a firm like CSS?
- What difficulties might
Creative Staffing Solutions have to deal with in using electronic job and
resume posting?
- How has the
emergence of the Internet changed the way that organizations plan and
mange their human resource needs?
- What are the legal
and ethical issues surrounding the use of the Internet by Individual
employees for human resource activities? Are you concerned about
violations of your own privacy because of these kinds of Web applicants?
- What specialized
skills will the future HRIS professional need in order to effectively
manage an organization’s virtual human resource function?
- What potential
conflicts could arise between the Japanese managers/trainers and the
French employees? Explain.
- What
do you think of Mr. Watanabe’s approach to preparing himself for French
culture? Do you think that his approach would be useful for American
managers? Why or Why not?
- What kind of
organizational culture did Mr. Watanabe want to establish at the factory
in Valenciennes, France? Do you think he’ll try to manage the plant just
like a Toyota factory in Tokyo? Why or Why not?
- What
implications are there for the French employees of the plant if its good
fortune takes a turn for the worse, and the factory consequently shuts its
doors? Explain.
- Do you agree or
disagree that ergonomics in the workplace should be covered by federal
regulations? Explain your answers.
- Choose a job with
which you are familiar and discuss the possibilities for repetitive stress
injuries that could occur on this job and ways they could be prevented.
- Imagine that you
are the human resources manager for a company that hires workers for the
selected in question 2. What steps might you encourage company officials
to take to identify and prevent MSDs?
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HUMAN
RESOURCE MGMT
1. Discuss the long-term relevance of
motivational techniques used by Baheti in the light of prevailing environment
in the organization.
2. Had you been Baheti, what other
techniques you would have used to improve the special services provided by the
organization?
1. Had you been in place of Alok Trivedi,
what additional measures would you have taken?
2. Critically analyze the Employee Relations
Audit in the light of its contribution to self motivation of employees.
1. If you were Malik, what strategies would
you adopt to solve the problem?
2. With high employee turnover in insurance
industry, how can the company retain a person like Malik?
1. What role do the non-financial
incentives play in motivating the workers and minimizing the rate of absenteeism?
2. What innovative solutions would you
suggest to minimize the rate of absenteeism?
1. Discuss merits/demerits of the role of
strike, agitation and legal approach in union management relations.
2. What role does mutual trust play in
building union-management relations?
HUMAN
RESOURCE MGMT
1. Would
Enterprise’s approach human resource management work in other industries?
2. Does
Enterprise face any risks from its human resource strategy?
3. Would you
want to work for Enterprise? Why or why not?
1. How relevant are the concepts of
competencies to the jobs in a chicken-
processing plant?
2. How might you try to improve the jobs
in a chicken-processing plant?
3. Are dirty, dangerous, and unpleasant
jobs an inevitable part of any economy?
1.
But how should he see it through
2.
Do
you think that the Bangalore-based company had practiced participative
management?
3.
If
your answer is yes, with what method of participation (you have read in this
chapter) do you relate the above case?
4.
If
you were the union leader, would your behavior have been different? If yes,
what would it be?
5.
If
the news is broken to Mahesh, how would he react?
6.
If
you were giving advice to the Chairman on this matter, what would you
recommend?
7.
What
should he do?
HUMAN
RESOURCE MGMT
1.
What should Divan do?
2.
What should she do?
3.
How would you rate Dinesh’s behaviour? What method of appraisal
would you use?
4.
Do you assess any training needs of employees? If yes, what inputs should be
embodied in the training programme?
1. Bring
out the principles of promotion that were employed in promoting Jaggu.
2. What
would you do if you were (i) Suresh, (ii) Prahalad or (iii) Ravi?
3. Bring
out the ethical issues involved in Jaggu’s behavior.
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